Review Time
We got on the plane at 6:50 am…we were set to land at 10:23 am. It is now 1:20 pm and we have all been denied refunds. The never offered us food or drinks during this time. Absolutely horrid flight. We had to divert to a different airport so we can refuel, then we landed at our original airport and waited for an hour on the tarmac. I will never be flying with this airline again.
Today allegiance denied me from getting on the plane with my service animal
who is registered
I’m disabled. I have heart failure,
Eight months ago I had open heart surgery to replace all of my heart valves
I have an artificial mitral valve.
I have an artificial aortic valve
and a cap on my third heart valve
. I continue to have ongoing heart problems
When I return from this trip I will be having another heart surgery for atrial fibrillation. Abalation
My service dog is so helpful
because if I fall out, She will alert me and others.
I was never notified I was told when I arrive there
Being told I didn’t fill out the
so I I told them let’s fix it I can give you all the information that you need. I have my medical records with me, etc. or let me redo the application whatever they need me to do
I was told
there’s no fixing it
Nothing can be done and also you could never reapply again once you’re denied.
I was discriminated against today
maybe I was judged on how I looked
I wasn’t treated with an ounce respect
It wasa horribleexperience. It took a toll on me today and my heart.
And they did not even attempt to try to help me
Today allegiance denied me from getting on the plane with my service animal who is registered I’m disabled. I have heart failure, Eight months ago I had open heart surgery to replace all of my heart valves I have an artificial mitral valve. I have an artificial aortic valve and a cap on my third heart valve. I continue to have ongoing heart problems When I return from this trip I will be having another heart surgery for atrial fibrillation. Abalation My service dog is so helpful because if I fall out, She will alert me and others. I was never notified I was told when I arrive thereBeing told I didn’t fill out the so I I told them let’s fix it I can give you all the information that you need. I have my medical records with me, etc. or let me redo the application whatever they need me to doI was told there’s no fixing it Nothing can be done and also you could never reapply again once you’re denied. I was discriminated against today maybe I was judged on how I looked I wasn’t treated with an ounce respect It wasa horribleexperience. It took a toll on me today and my heart. And they did not even attempt to try to help me
One star is generous. Absolute chaos and blatant money grab.This was one of the most frustrating airport experiences I’ve ever had, entirely due to Allegiant’s incompetence and inconsistent rules.My wife and I were not flying. We were escorting our children to the gate so they could fly to Florida to see their grandparents. The kids had only two small carry-on bags. We explained this clearly at check-in. Allegiant staff waved us through and told us everything was set.It was not.After waiting in the TSA line, we were told our paper copies of our Real IDs “weren’t acceptable” and that we had to pay an extra $90 just to escort our kids. This felt like a pure cash grab, not a security measure. We left the line, paid the fee, then waited another 30 minutes.Then TSA informed us we needed boarding passes even though we were not flying. Why wasn’t this mentioned the first time Allegiant waved us through? Why weren’t passes issued then?So we exited TSA again, waited in the long Allegiant check-in line again, only to be told we could have one gate pass for two parents and multiple children.At this point my daughter was crying, I had paid extra money for access I wasn’t allowed to use, and no one at Allegiant took responsibility for the misinformation they provided at every step.This entire situation was caused by: • Poor staff training• Inconsistent policies• A barely functional app• Nickel-and-diming customers at every turnIf Allegiant looks cheaper, understand why. You will pay for it in stress, wasted time, and frustration and possibly your kids’ tears.Spend the extra money on literally any other airline. There’s a reason Allegiant is cheaper, and this is it.
Staff can be quite rude. I paid a premium to have a seat and overhead bin at the front of the plane, for a quick deplaning. Flight attendant wouldn’t let me put my carry on in the bin at my seat, even though it was empty. She was rude and dismissive when I told her I need to get off the plane quickly, and that I relied on that when booking a priority seat. This rule, if truly an airline rule, needs to be communicated when booking and paying. I relied on their advertised amenities to my detriment. And the flight attendant was very sharp and rude about it. I usually tolerate the late flights, disorganized staff, pushy sales tactics about their credit card, but this was too outlandish. No more Allegiant Airlines for me.
I was told my service animal couldn't travel as such & needed to come on as a pet. I explained shes in service at all times, especially on flights & wouldn't be able to perform her services in a bag. I have flown on major airlines with her with no problems, same form verified. I went to the extent of going to speak with my trainers (I was denied because of verification from trainers) & they never got a call for my dog at all. No such call for verification came in to them. I choose to travel with direct flights because my body is riddled with tumors and if I could avoid travel all together I would but I'm going for Dr's appointments to help me. Such a shame and heartache that I have so much on my plate to add this to the list. Ironically, if my surgery is possible & a success, I might not need a service dog. 🤦♀️💔
I understand weather delays but when you cannot reach an airline through any measure to get an update, it says volumes. When you call the cs number it says there is a current wait time of “at least 2 hours”. Does that meant 27 hours? 96 hours? Who knows bc you’ll never hear from them… ever. They have live chat- crickets. Email- zilch. Social media- too busy bragging about buying Sun Country. People foolish enough to buy tickets need to actually travel on a plane. Daughter and grandchild stranded by allegiant and with zero updates we have to buy a flight on a diff carrier bc allegiant does not work with other airlines. Only airline worse than this one is Spirit.
Too bad you have to leave a star to write a review. Zero should be my option for Allegiant. They just cancelled a flight from Las Vegas to Bellingham for "weather". Not true. All other airlines in this airport continue to fly to Bellingham as we speak, weather apps and my wife on the ground say weather is beautiful, clear and calm in Bellingham, as it is here in Las Vegas. They're calling it a weather delay to avoid providing rooms and meals for all these displaced passengers. If it's "mechanical" they have to take care of people but if it's "weather" they're off the hook. I understand things go wrong, and I don't want to get back on a plane with a mechanical problem. But Allegiant is being dishonest and unprofessional to avoid their obligations and responsibilities. Furthermore, there is no Allegiant customer service or indeed any Allegiant presence of any kind in this airport. Who even maintains these planes? The people at the gate say they don't even work for Allegiant so there's nothing they can do for anyone. It's understandable that under these circumstances the Allegiant planes would be in a dangerous state of disrepair that requires grounding, and the company would be failing financially to the point they couldn't meet their obligation to their customers. I must also add that this is a one way flight home that cost me almost 3 times as much as the Delta flight that got me here. And Delta was by far a more pleasant experience. I've been cancelled on Delta too, but Delta always stepped up and did things right. Not Allegiant. As the flight attendants will tell you, "you have choices when you fly." I suggest choosing someone besides Allegiant. I think they've become too expensive, dishonest and unreliable.
The ONLY reason why we use this airline is because of their pet policy (2 small pets per carrier per person). Aside from that, everything about this airline is crap. Despite it not being written in their policy, I’ve had multiple attendants approach me and my husband to move to different seats because we have dogs and can’t sit next to each other. Nowhere on their site does it say that. Their boarding gate guy who has some sort of power tripping authority issue, constantly harasses us to put our dogs back in the carrier when we’re just giving them a quick sip of water since it’s a long traveling day. He never gives that kind of treatment to other people with dogs who literally let their dogs loose by the gate. My husband is white and I’m Chinese, could it be a racial thing?I’ve been harassed about paying for my carry on even though I already did and showed my receipt of payment and boarding pass. We were also told to pay for EACH dog in our carrier when their policy states that it’s payment PER CARRIER. Majority of their staffs are rude, obnoxious and power tripping. They also don’t have their own airlines rules memorized. I’m told something different each time. They (not sure if Allegiant or TSA) cut my lock and went through my checked bag without leaving any explanation to why my suitcase needed to be ransacked.
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