I ordered seafood from this company for my husband’s birthday and was initially very excited. Unfortunately, the experience was deeply disappointing due to poor communication and lack of accountability.After placing my order, I called the company the next day to confirm it had shipped. I spoke with a representative named Gladys, who told me the order was on its way. When I called again the following day to check the tracking (since I hadn’t received an update), she denied ever speaking with me and insisted the order had not been shipped at all. As a result, it didn’t arrive in time for my husband’s birthday.I even showed phone records proving I had called when I said I did, but there was no acknowledgment or sincere apology, just deflection. Mistakes happen, but the unwillingness to take responsibility or show any empathy was really disappointing.I truly hope this company invests in better customer service training and communication systems, because the product may be good, but the experience matters just as much. A simple apology and ownership of the mistake would have gone a long way.
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The best part of All Fresh Seafood is that we have made it as simple as possible. We have an online store strictly dedicated to our national customers. From sushi-grade salmon and tuna to mussels, scallops, oysters, and more, we can ship our fresh seafood anywhere in the nation.
But it doesn’t stop there. We also offer a wide selection of our chef-crafted seafood meals as well as a vast array of seafood products, cooking essentials, and assorted grocery items.
To get started, simply visit the All Fresh Seafood online superstore, select what items you’d like, and place your order. And if you have questions about our national shipping, wholesale orders, or our seafood in general, we’ll be happy to help. Simply fill out our contact form to get started. See more
