AVOID. AVOID AVOIDThe company are linked and act as agents for Hometree Home Policies.My service was due in March in North Yorkshire. Appointments were regularly cancelled as the company stated they had a shortage of engineers covering my area. An engineer eventually arrived 5 months later on 29th August. A honest guy who serviced the boiler and agreed the boiler was all good. The only problem was that the independent CH circulation pump had seized due to the heating not being used during Summer. This was piped to the water cylinder and not part of the boiler. The engineer agreed that the pump replacement was a quick fix due to having 2 isolation valves and he had a good stock of pumps in his van. Prior to swapping the pumps he called his office for an authorisation code, but to his surprise it was declined. I could see his frustration and he left leaving me without heating. He had travelled a long way from Lancashire over to North Yorkshire and wasn’t allowed to fix the fault. Later in the day I received a copy of the Job Sheet that was totally false. A different engineer was named on the report. It stated that I had a Combi Boiler when I hadn’t. It stated that the pump was obsolete! The engineer had one in his hand. They are universal & readily available from my plumbing merchant. And finally the report stated that my boiler was in poor condition which it wasn’t. My boiler has a long service history with British Gas and had new parts fitted just 18 months earlier and parts are readily available. The boiler was working fine without any issues it was just the independent pump that needed changing. Albeit, later in the day I received a sales call trying to sell me a new boiler with 15% discount. I stated that my boiler was fine and that the engineer agreed, just the pump. This has led to a complaint which has been outstanding for 5 weeks. I chased today with Hometree who stated they closed the complaint off without any communication with myself although I have been chasing. I was initially advised that companies now have the right to resolve complaints up to 8 weeks. I requested that the complaint be reopened! I am a pensioner and feel discriminated against and taken advantage of! I have paid aprox £500 in premiums over the last 15 months as I pay upfront and the service from Allgas North West has been atrocious . They have provided a job sheet with false information which is just not acceptable. AVOID Allgas North West. If any other pensioners have a similar experience BBC Watchdog & Age Concern are collecting data for a future programme regarding Boiler/Heating policies. I am still without heating after 5 weeks!!
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Plumbing & Heating Specialists.
We specialise in boiler breakdowns, servicing, power flushes, installs, plumbing issues.
