This service has definitely taken a turn for the worse. I joined in 2021 and had no issues until recently. Over the past year, the frequent technical problems are absurd. The app is often down for maintenance or fails to load altogether. The few times I reached out to customer support, they were unhelpful and rude. Additionally, they are among the few banks in the country that don’t support a popular payment service, which has caused me significant inconvenience. They’re in the process of changing leadership, which may explain the ongoing issues, but at this point, it seems simpler to take my business elsewhere. I wouldn't recommend this service to anyone.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
