I secured a home equity line of credit through this institution, which started smoothly. However, they handed me over to a third-party service for loan management, which has been a total mess with no customer support available. The only option is web chat, and during my attempts, the representative was often unresponsive, as if distracted. I plan to file formal complaints against both the service and the third-party provider.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
