I submitted a home equity line of credit application based on a promotional rate. After following up, I was told to submit all documents to avoid expiration, which I did. However, after more delays and requests for additional information, they claimed I hadn’t submitted everything and that I needed a new application, all while the promotional rate was no longer available. This feels like a classic bait-and-switch. The communication has been very poor, and the loan officers have failed in their responsibilities.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
