This service was once excellent. However, in recent years, customer support has deteriorated significantly. They have outsourced support to AI, making issue resolution nearly impossible. Even when speaking to a live representative, they often provide misleading information. They've also removed features from online banking that empowered customers. Additionally, upon opening a minor's account, unsolicited credit card promotions began arriving without parental consent. We chose this service for its customer focus, but it seems they now prioritize profit over customer care.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
