As a credit union the rates, and online, mobile platforms are good. If you need assistance, the customer service is lacking. Their representatives are not empowered to make decisions or solve problems. You are placed on hold, while they contact the back office. They contract to a 3rd party for their credit card. Great card for $99 a year you get 2.50% back on everything. Their customer service is bad. I had a dispute since December for $150 and it took until April to resolve. I made 31 calls and each call was ~20 minutes. If you feel you won’t need help, then definitely use this credit union, but if you need assistance, prepare for a challenge.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
