My loan was transferred to this institution, but initially, they misplaced it, resulting in no payments due for the first two months. Once they located my loan, they began charging interest despite my inability to make payments. I had to contact them multiple times to request the removal of the interest, which was their fault. Though they eventually waived the minimum payment interest, I am still paying significantly more than before and have provided proof from my previous lender. The payment process is frustrating, as they charge fees for phone payments or require transfers to a checking account they set up, which I prefer to avoid. Transfers take several days to process. While a recent representative was polite, this has been the worst banking experience I've ever had. I would recommend avoiding this institution unless you want to deal with excessive fees and loss of your hard-earned money.
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
