FIRST I called Alliant Credit, told them my credit score was 680 + and that was my entire financial situation, confirmed that I had no credit card debt, then had a very disappointing experience with Alliant Credit Union when applying for a HELOC.
I filled out a complete application and did not receive any confirmation email or update. After waiting two days, I had to call them myself, but they said my application was denied without notice.
This is unacceptable. There was no transparency, communication, or professionalism in the processing of my application. A simple email or phone call would have been the least they could do.
Also, the customer service experience was very poor. They do not speak to you politely, and it felt like a complete waste of my time.
If you are considering applying for a HELOC here, be aware that there is a lack of communication and clarity in the process.
Very disappointing experience.this team is NOT PROFESSIONAL at their job!
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Alliant Credit Union is the largest credit union in Illinois and one of the largest in the U.S. With over 85 years of history and 900,000+ members nationwide, we're 100% digital and not-for-profit, so we can reward our members by offering high savings and checking rates, low loan rates, rich credit card rewards and fewer fees.
