While visiting Barbados I fell and hurt my back which resulted in persistent pain and reduced mobility, I sought medical attention at a local clinic,the Dr recommended a MRI scan followed by physiotherapy subject to reviewing the scan's results, as the cost of the scan exceeded the price limit limit of just £500 specially authorisation was needed, I got a number which was a foreign call centre where English was poorly spoken ,I was told that it would be referred to a medical team and they would contact me soon I waited 2 days no call so I phoned again, no record of my earlier call, the insurance was provided via NatWest black account which used to very good when they used Axer, now clearly not fit for purpose as Alliancz quibbles over small amounts and are reluctant to help ,eventually I was directed to a call centre in Canada and they wanted access to the medical notes even though I had sent them a copy of the original referral form, they seem to be quite adept at thwarting claims or pausing them indefinitely , Natwest Bank needs to be more selective as to quality of such providers,I have had a Black account with Natwest with travel insurance for over 20years and have only made one previous claim
Claim your business profile now and gain access to all features and respond to customer reviews.
Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more