allianz-assistance.co.uk

Coming soon. How we had to be rescued by the Puerto Rico s Mayor office when Allianz Medical Assista

Coming soon. How we had to be rescued by the Puerto Rico s Mayor office when Allianz Medical Assistance deserted us after my wife had a medical incident on Caribbean cruise.
Boat gone, no transport or repatriation options offered. Had to organise our own returnto UK.
AVoid ALLIANCE (NO) MEDICAL Assistance.
Presently writing a detailed report for the ombudsman about their non existent customer care

Date of experience: Mar 10, 2026

While visiting Barbados I fell and hurt my resulting in persistent pain

While visiting Barbados I fell and hurt my back which resulted in persistent pain and reduced mobility, I sought medical attention at a local clinic,the Dr recommended a MRI scan followed by physiotherapy subject to reviewing the scan's results, as the cost of the scan exceeded the price limit limit of just £500 specially authorisation was needed, I got a number which was a foreign call centre where English was poorly spoken ,I was told that it would be referred to a medical team and they would contact me soon I waited 2 days no call so I phoned again, no record of my earlier call, the insurance was provided via NatWest black account which used to very good when they used Axer, now clearly not fit for purpose as Alliancz quibbles over small amounts and are reluctant to help ,eventually I was directed to a call centre in Canada and they wanted access to the medical notes even though I had sent them a copy of the original referral form, they seem to be quite adept at thwarting claims or pausing them indefinitely , Natwest Bank needs to be more selective as to quality of such providers,I have had a Black account with Natwest with travel insurance for over 20years and have only made one previous claim

Date of experience: Feb 18, 2026

Appalling service

Appalling service, they will do anything to stop you from claiming on your insurance. Dreadful staff who are rude or don’t know what is required which significantly slows down the process - and then the company does not take responsibility for their errors.

Date of experience: Feb 14, 2026

not helpful at all and very slow

Date of experience: Feb 06, 2026

This is a scam you will not get…

This is a scam you will not get refunded your money I bought ticket for Monster jam truck show in Vegas I live in California I got covic could not go and they told me that I would have to go see a Doctor and pay for a test and send them a letter from the doctor and the lab work and then they would review it and after 30 days they did not know if I would get my $125 back but I paid $30 for the insurance and you do not get the rules until after you purchase the insurance it's a scam do not give them money

Date of experience: Feb 06, 2026

Cancelled my insurance but no refund

Cancelled my insurance but they ignored all the emails. Have had to raise it with the bank. AVOID at all costs

Date of experience: Jan 28, 2026

AVOID.

AVOID! My 5 year old daughter broke her foot while in Morocco. I called Allianz to ask about medical cover and to ask if travel costs would be covered if we booked new flights to come home early (because medical facilities in our location were limited), I was told yes, we would be covered. So we flew home early. I then submitted the relevant claim. Allianz have refused to cover any travel costs, after in no uncertain terms, at the time, telling me Iwould be covered. Subsequently, I have sent multiple emails to their customer service team which have been ignored. A stupid AI automated system that cuts you off if you try to ring through and no response or call back having raised a complaint once you do get through to a human being.

Date of experience: Jan 14, 2026

Home Emergency

Home Emergency ! We pay for home Emergency but when you need them (this company) they are absolutely rubbish . I had no heating but was told this is a maintenance issue so we dont cover that . I would not recommend them to anyone . I think their review grading says it all about them . I am shocked big insurance company's use them . Its giving the insurance companies that use them a very bad name . As I said rubbish and I would never recommend them to anyone , looking at the reviews I am shocked they are still chosen by Insurance companies and operating :(

Date of experience: Jan 08, 2026

Coming soon

Coming soon. How we had to be rescued by the Puerto Rico s Mayor office when Allianz Medical Assistance deserted us after my wife had a medical incident on Caribbean cruise. Boat gone, no transport or repatriation options offered. Had to organise our own returnto UK.AVoid ALLIANCE (NO) MEDICAL Assistance. Presently writing a detailed report for the ombudsman about their non existent customer care

Date of experience: Jan 04, 2026

Allianz Assistance – Refusing Refund

I was unable to travel due to a passport validity issue. My passport was valid for 5 months, but the airline has a hidden six-month validity policy that is not shown on any of their travel sites. Despite this, Allianz Assistance refused to refund my trip without understanding the situation.Even though this issue was beyond my control, their team provided no support, alternatives, or guidance, leaving me with significant financial loss.It is extremely disappointing that a travel insurance provider does not assist customers in such situations. I urge Allianz Assistance to review their policies and provide better support for travellers facing documentation-related issues and talking to airlines companies how poorly treat the customer on these situations

Date of experience: Dec 24, 2025