AVOID! My 5 year old daughter broke her foot while in Morocco. I called Allianz to ask about medical cover and to ask if travel costs would be covered if we booked new flights to come home early (because medical facilities in our location were limited), I was told yes, we would be covered. So we flew home early. I then submitted the relevant claim. Allianz have refused to cover any travel costs, after in no uncertain terms, at the time, telling me Iwould be covered. Subsequently, I have sent multiple emails to their customer service team which have been ignored. A stupid AI automated system that cuts you off if you try to ring through and no response or call back having raised a complaint once you do get through to a human being.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more