I was unable to travel due to a passport validity issue. My passport was valid for 5 months, but the airline has a hidden six-month validity policy that is not shown on any of their travel sites. Despite this, Allianz Assistance refused to refund my trip without understanding the situation.Even though this issue was beyond my control, their team provided no support, alternatives, or guidance, leaving me with significant financial loss.It is extremely disappointing that a travel insurance provider does not assist customers in such situations. I urge Allianz Assistance to review their policies and provide better support for travellers facing documentation-related issues and talking to airlines companies how poorly treat the customer on these situations
Claim your business profile now and gain access to all features and respond to customer reviews.
Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more