Booked the insurance with Allianzvia Eurostar.Our train to Paris from London was cancelled 3 hours before departure as a result of a fault in Paris station.Due to the cancellation being so close to departure we were unable to cancel our hotel booking and thus were charged by the hotel. We were unable get to Paristhrough no fault of our own. Allianz refused to cover the cost stating it was not a natural disaster. Awful, that such a large organisation acts in this manner. I would avoid booking this insurance. I’m shocked Eurostar has partnered with them. Book alternative insurance.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more