Had an issue with damaged baggage, rang up this morning and spoke to a very rude woman who told me as excess was £75 and my bag was only £35 then it wouldn't be worth it. I didn't have a problem with this as I have made a claim to the airline but she spoke in a patronising and unhelpful manner. I was just checking to see if my policy covered this instead.I said I didn't appreciate her attitude and wanted her name to make a complaint, which she didn't give.Not happy with the attitude of the customer service of this insurer and she needs to be retrained on how to speak to people with a friendly attitude.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more