I purchased tickets through Ticketmaster with insurance, fully expecting to be covered in case of any issues. However, despite having insurance, my claim was rejected when I was unable to attend the event. The reason I couldn’t attend was not due to event cancellation, but because the event organizers (along with Allianz and Ticketmaster) decided to overbook and subsequently refused to let more people in.It’s extremely frustrating and disappointing that I’m being caught in a blame game between Allianz, Ticketmaster, and the Mayor of London, none of whom have taken responsibility for the situation. The insurance I paid for turned out to be useless, and I was left without any recourse or support.This entire experience has been a total disgrace. The lack of accountability and transparency from all parties involved is appalling. I would highly recommend caution when booking through these companies, especially if you're relying on insurance for peace of mind. I will definitely be thinking twice before using their services again.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more