My mother was unfortunately unwell and we were unable to make a concert. I contacted Allianz due to having ticket insurance and filed a claim with all documentation required. My claim was accepted and a payment confirmation for a full refund was sent... Sounds great right? WRONG. Payment confirmation states 5-10 working days and here I am 3 weeks later still chasing my refund.After today that will be 5 emails, 4 calls speaking to 9 different customer service representatives, being passed pillar to post as well as one of them saying "Well call back again next week" and hanging up the phone. Also the constant sentence of "you were refunded the amount 25.06.24 and it has settled", clearly it has NOT as I would not be wasting my time contacting your useless customer service team. This was an amount of almost £200 and it seems Allianz think passing you around will make you leave it alone and let them get away with stealing your money.After no resolvement from Allianz I have now had to open a claim case with the Financial Ombudsman. Do NOT use Allianz for any ticket insurance, they will scam you.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more