I upgraded my Lloyds Bank account to a Platinum account to take advantage of their travel insurance, trusting that Lloyds Bank would only partner with reputable companies. Unfortunately, my experience with Allianz, the insurance provider, has been terrible.My phone was stolen abroad, and I submitted a claim on May 30, 2024. Since then, I have received no correspondence from Allianz. When I called to follow up, the agent assisting me seemed completely clueless, repeatedly asking what I had submitted while looking at my file. This happened multiple times with different agents, each promising to call me back with a definitive date for my claim resolution. One agent even mentioned they couldn't provide a timeline because it depended on the number of claims they had, saying it could take one, two, or even three months.Three weeks later, I finally received an email stating that they were looking into my claim and would get back to me. Frustrated with the lack of communication and professionalism, I have since downgraded my Platinum account with Lloyds Bank and filed a complaint with them. I chose this travel insurance based on Lloyds' recommendation, but it feels like Allianz is run in a completely disorganized, untimely and unprofessional manner.Avoid, avoid if you value your time, money and peace of mind.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more