Due to my brother suffering a catastrophic bike accident we had no option but to change our plans for our upcoming holiday. Travel agent gave us the option to move it to a different date at no extra cost. However we wanted to double check we would be fully covered with Allianz if we cancelled holiday. We told on two separate occasions that we were covered including our 7 and 10 year old daughters.We were reassured and decided to go ahead with cancellation knowing Allianz would cover the loss.When we got our final claim through I was shocked to see that the children weren’t included in the cost- they then informed us that the children were NOT covered. Even though they said they were on two separate occasions. Due to their misinformation we have had a financial loss of over £400 on top of the devastation we are dealing with my brother being in a coma. I’ve complained and they won’t fully take responsibility for their mistake and instead have offered £100 as a good will gesture.My argument is- if we had been told the children weren’t covered, we wouldn’t have cancelled the holiday and instead moved the date. Due to them telling us something different meant they won’t pay out.Exhausted by it all. With everything else that’s going on, I will be spreading the news on social media and to the local paper when they interview us about my brothers accident. It’s like they have gone out of their way to make our life harder right now, when we could loose our brother. Be warned- if Allianz make a mistake, twice! And there’s recorded proof- you will suffer the financial loss.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more