Dishonest company with shocking customer service. They find any excuse not to abide by their own contractual terms and conditions to pay out on a claim. Everytime I provide evidence to the contrary they come up (after two months of zero contact) with another excuse. Not only this but they refuse to answer queries. I last sent my evidence on 19th May. I’ve chased on the 24th, 28th and now the 5th June but heard no response. Every communication I’ve ever received from them (bar a subject access request) has been communicated via an unrecorded phone call from the dealership. It all feels really disingenuous and dodgy.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more