Going out of their way to reject my claim!Our flights were cancelled on the way home from Tanzania, with the airline offering a 10 day wait as the only alternative. Called Allianz and asked about getting home ASAP so the guy said to book the flights home and submit a claim once we landed.Claim went in - rejected on the basis that it was an "airline" issue.Wake up Allianz! If the airline had helped us out, we wouldn't have needed insurance to fall back on.Not covered for delayed departure or missed departure - even said that if we had chosen the extra 10 days abroad, the insurance wouldn't cover that either.Almost all other policies have travel disruption included (or for an additional fee), but the most expensive package we could buy from Allianz doesn't.What a joke!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more