Had a manufacturer fault on my new car, and the assistance, run by Allianz, called for recovery.Although this was finally actioned it too 6hrs! They sent someone to be there within the hour.....but annoyingly, despite knowing it would need recovery by low loader and unable to fix due to electrical fault, they sent a man in a van.Eventually I had to abandon the car and get a lift home (fortunately not overly far). The arranged hire car compy called 8hrs later telling me they'd get a car then next day and advised I should "get a taxi home" good job id already gone home rather than waiting 8hrs for a car that wasn't coming!ANYWAY THE WORST PART:On return of my car following fixing, the car has scratches and scuffs conducive with strapping and holding down. Raised with Allianz and asked for the recovery report. They are slow to answer but did and asked for my paperwork and estimate to rectify. Sent to them and confirmed no paperwork given to me as they had to collect the car due to delays. Also sent cost estimate from dealer.NO RESPONSECHASED AGAIN NO RESPONSECHASING THROUGH MANUFACTURER BOW TOOADVICE: Don't bother with these, arrange your own recovery. ADVICE TO MANUFACTURERS: Please partner with respectable recovery providers, who share your principles! Not ones that ignore customers, don't care and are irresponsible!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more