Absolutely abhorrent insurance company, over 4 months after our 3 year old daughter was hospitalised in a major incident overseas we are still being given the run around. Ninety percent of their call centre staff are totally incompetent and lack necessary knowledge of their products and procedures. After months of half hearted apologies from staff (who openly admit a multitude of mistakes at their end) they still refuse to give our case to someone with the knowledge and insight to see it through to conclusion. Back to square one - Avoid at all costs!!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more