I booked a Cruise with my wife through Hays travel for December 2022 and took out their Covid travel insurance. My wife caught Covid three days before we travelled and we could not go. We informed the Hays Travel and the insurance company and filled in their online form. Two months later we started to call and e mail to find out how soon the refund would be paid. They did not reply and Hays travel in Wareham chased it for us and told us that the online form could not be found. I then rang the insurance company and they wanted me to claim through my credit card !!! I said that the Covid insurance covered us and we then had to fill in the forms again. I have been chasing since May and to this day I have not had one e mail or telephone call from them. They are fraudently selling a policy that they have no intention on paying out on when you have been ill. I will not travel with Hays Travel or take any insurance with Rush or Allianz and I am going to approach Watchdog about this company.
Claim your business profile now and gain access to all features and respond to customer reviews.
Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more