I purchased missed event insurance through ticket master. Unfortunately we were unable to attend due to my mother being in Intensive Care. Filled in everything on the online portal which was simple enough. Waiting a few weeks and nothing. Tried calling, emailing but no responses. I kept checking the status on the portal and nobody had even reviewed the claim two months later. Yesterday morning (2 and half months later of unsuccessful chasing and contact attempts) I sent a formal complaint email to three separate allianz email addresses, lo and behold, they phoned up two hours later to confirm card details to send the refund to. It almost seem no one even bothered looking at the claim but due to my complaint just thought it's easier to pay out. I wouldn't have minded waiting, IF I was being kept informed throughout, but this didn't happen. I would not purchase this insurance again and fingers crossed we don't need it!!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more