Roadside Assistance/ Recovery left me stranded on a dangerous London motorway flyover so I could not exit my vehicle or walk anywhere. Police sent a crash impact barrier to protect me which Allianz Assist knew and yet they still did not recover me. They instead lost me in the system and was sending no-one to help me, which they admitted to me on the phone. Finally was recovered by the police 5 hours later, after calling them again and again begging for help. Sadly I broke down again a week later and they sent a mechanic who doesn't work with electric vehicles even though I made them aware of this, then they sent a pick-up truck that wasn't suitable for SUV vehicles, another garage who was too full to take the car and I personally had to sort getting the car stored somewhere else instead. Finally here I am months later still fighting to get back my taxi expenses as they failed to give me a replacement vehicle and told me to take a taxi that they'd reimburse. There is no disagreement with this costs being reimbursed to me just that for 6 months they have failed to process it and I am waiting for £240 from them. They told me it's on the system but not assigned to anyone. Now it is assigned to a manager and he has also failed to contact me. The worst service when you needed them the most.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more