I wasn't able to attend the Battle of the Brits in December last year because my mum had to go into hospital. This was the first time I had ever purchased event insurance so I thought I would be ok. Here I am 9 months later and its been incredibly frustrating - an online claim form that didn't work, incorrect phone details for the event organiser, two phone calls where I waited over an hour to speak to someone cut off the first time and I gave up waiting the second, a claim form I painstakingly put together and posted which was lost and several promises by email that this would be sorted... still waiting. This has been a shambolic process and it feels like one designed to avoid paying out. I'd hate to think how an elderly person with less IT skills might fare.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more