My luggage was stolen at the start of a week long trip. In total the items stolen amounted to more than £1000. For these items they are insisting on receipts or credit card statements despite some of the items being gifts. Furthermore they won't process the claim as a police incident number is insufficient, instead requiring a police report. Two months after the theft the enquiry is ongoing as the police are waiting for CCTV footage from the train operator, they are not optimistic about receiving this. A report won't be prepared until the investigation is completed, however the police inform me that the incident number should be sufficient for an insurance claim.I have complained only to be told I haven't provided receipts or proof of purchase which is inaccurate.A terrible service, if I wasn't linked to my bank account I wouldn't use their travel insurance again.Update: was contacted on 23/08 asking for more information including a form I have returned 4 times before. Replied same day but only automated response. On calling I was told that the items wasn't received and I can't attach more than 3 documents to an email plus no zip files!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more