I thought this company was good...i was hospitalised on holiday and they paid all hospital fees before i was discharged, great, BUT THEN..when I get home and claim for all medications, doctor call outs, medical centre visits, hotel confinement they have become an absolutely horrendous company to deal with their left hand does not know what the right is doing. Had to send info 3 times due to "not receiving it" They owe me just short of £1,000 since the end of Feb, they sent me a payment confirmation letter on the 27th April stating i would be paid in 5 -10 working days, it's now the 23rd June and still nothing. Sick of speaking to them every week and still being lied to saying finance haven't pressed the button, even though everyone I have spoken to has emailed finance asking them to! Hours wasted holding on the phone to then be cut off! I escalated it higher to complaints, but guess what, they don't even respond to the emails requesting and update nor do they answer the phone. Everyone I have spoken to have said they have passed it to management so I asked to speak to the manger, yep you guessed it..you can't because they aren't customer facing. Total joke and ABSOLUTELY APPALLING COMPANY! DO NOT USE
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more