Allianz Partners Ireland are literally the worst! I had a breakdown and called the Toyota helpline (which I know to be dedicated support from an Allianz call centre in D.12) They told me I'd be waiting max 90 minutes for a call out. I told them I was stranded in the countryside with a low phone battery and nowhere to use toilet facilities or even get a drink of water. It was 23 degrees out and I was absolutely roasting alive. I was advised I had to remain by the vehicle. 90 mins came and went and I called back and a really surly girl said I'd have to wait longer or she could cancel the job and organise a new call out, which would be another 90 min wait. I insisted that was illogical and of course I didn't want her to cancel the first request. Their SLA is apparently max 90 mins, so how would a fresh request improve this situation? My phone batt was now 5% and I was concerned about making arrangements to pick up my children, the call centre agent assured me someone would be there ASAP. Another 90 mins passed before a very nice mechanic arrived. He fixed my issue and told me that he'd had only been given the call 20 mins prior to his arrival. She clearly reassigned the job despite agreeing she wouldn't. The mechanic agreed it despicable how I was treated. I know these call centres are entry level roles, but my word who on earth would think it's acceptable customer care to leave someone stranded in 23 degrees for 3 hours! Absolutely no compassion was shown. Toyota claim to be all about customer care? They need to do better.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more