allianz-assistance.co.uk

Had to cancel holiday for April this…

Had to cancel holiday for April this year due to being diagnosed with cancer. Insurance is through my Halifax account so felt quite confident. Rang, explained, was informed what was needed and that claims form would be posted out. Had surgery started treatment, no claims form. Rang to see what happening.. not been sent. Then sent by email. All filled in and supporting docs inc hospital consultants letters sent, signed for 24/3. And so I waited. Nothing. Emailed. Nothing. Rang to get someone who was obviously working from home as she repeatedly dropped her headset and you could hear her eating breakfast. Was told bank details didn’t match, she checked, they did, said error on their part. Then said there wasn’t a hospital stamp on medical form , my bad I didn’t check. Asked what to do to be told it needed a stamp but they weren’t returning it for me to get it stamped. In end she told me a supporting letter from consultant would suffice. Letter done and sent only to be contacted saying that was unacceptable and new medical form would have to be sent with stamp. Cancer treatment and stress don’t go well together! New form sent and signed for 11/4 and nothing. 2 emails sent and never been replied to. Phone call made to be told it takes time. Rang again today 26/4 very nice gentleman on phone to be told needed stamped medical form! Explained it had been signed for at their end 11/4 to then be told oh yes, it’s not been looked at yet!! Then quotes back back account money will be paid to and it’s not my account, despite already having had it confirmed as what is on claim form… Abdolute shambles of a company. The money I’m due back I need to cover my wages while I’m on sick, it’s just not good enough.

Date of experience: Apr 26, 2023