We had our home emergency cover though these cowboys as part of our home insurance with the Halifax bank. Our experience was horrific when we our boiler broke leaving us, a family of six with children with severe disabilities, with no hot water or heating for nearly a week in the dead of winter. I had to make over 40 phone calls during this period, and the engineer they arranged eventually broke the boiler! Put in the mother of all complaints straight after the event in October. In January, we eventually received an half-arsed reply saying they were sorry and they'd compensate us £50. £50! Nowhere near what it had cost us for this time without heating and hot water. I replied telling them this. FOUR MONTHS LATER we received a reply from Sarah Hammond, apparently our claims handler, saying they were increasing their offer to £250. We accepted this offer and replied with our bank details... and now its crickets three weeks on. Heard nothing despite multiple emails and phone calls. The customer service team hang up on you (someone called Tony/Sonny is a pro at this) pretending they can't hear you, yet signal on my phone is full and I can hear him clear as day. Please just avoid this absolute useless shower of con artists. They don't know their rears from their elbows.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more