If I could give this company less than one star I would.Took out travel insurance with Eurostar which was provided through Allianz. Had to make a claim and it took 6 months and 16.5 hours on hold to finally get some help. It is ridiculously hard to get any information and you have to repeatedly send the information again and again.Then they took too much excess from me and I have had to fight to get this sorted. They said in the end they would return it as a "goodwill payment"! It's my money!!! I should charge them interest!Avoid like the plague and shame on Eurostar for using such an inept company. I am going to complain to financial ombudsman as they shouldn't be allowed to continue to trade as clearly everyone has the same experience
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more