Initial contact with customer services to discuss travel insurance claim was positive however from that initial contact on 2/2/23 when i was advised the claims process takes up to 4 weeks .... never happened .... as my claim remains unresolved despite me contacting customer services on numerous occasions and with me providing all documents requested ..... to my astonishment Allianz cannot link my policy number to my claim ..... beyond belief in this day and age !!! ..... i contacted customer services again today and spoke to Tyrone who actually accepted and informed me that all my documents submitted are relevant for claim purposes and that Allianz have a technical issue which they cannot link my policy number to my claim in order to process my claim !!! .... Tyrone ( NAME AND SHAME ) assured me he had spoken to his senior who would " TRY " to provide a resolution today and that he ( Tyrone ) would send me an email with an update ... Guess What NO EMAIL !!!! .... absolute shambles of a service .... PLEASE PLEASE I ABSOLUTELY RECOMMEND ANY POTENTIAL NEW POLICY BUYERS STAY CLEAR !!!! If you don't believe me read the other reviews left by fellow appalled customers ..... ALLIANZ GET YOUR ACT TOGETHER !!!!!!
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more