A traumatic experience with Allianz Assistance through our Lloyds Bank account.My wife has a heart condition but was fit to fly when the booking was made in March.Unfortunately she experienced chest pains just before our week's holiday in April to Mallorca.It was too risky to fly and had to be cancelled.I submitted a claim for travel insurance for flights, hotel etc. supported with a Cardiologist Consultant's Medical Report and Certificate, a letter from him.This was unacceptable.Despite this, they insisted on several times, a GP's medical certificate, despite the fact my wife was under the supervision of a Consultant.A GP Medical Certificate was sent together with Medical Report from a Professor of Cardiology following a successful scan.They have now requested further information from a GP!This company will constantly ask the same questions.Their strategy, it seems is to wear one down, so that one goes away, to deliberately draining one’s energy and efforts and to make unfair demands.I am surprised that Lloyds Bank are associated with this travel insurance.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more