Absolutely disgraceful, immoral and unethical behaviour displayed by Allianz travel insurance arm.Having just finished a call with one of their agents, who is clearly trained to say 'no' to every argument against the way he has viewed the terms and conditions, I have been left frustrated, angry and now determined to take this higher to both the FCA and NatWest (the provider of this insurance) as a matter of principle all for the sake of £250 refund on one night's accommodation that they refuse to reimburse.On a recent holiday to Greece which included through ferry journeys from Sifnos to Santorini with a connecting ferry in Milos, the ferry company bought forward the second sector by 15 mins and therefore it was physically impossible to get off the first ferry and make the second ferry as the doors had closed and the ferry had already departed. Despite every effort to ask the hotel in Santorini to waive the first night charge, they understandably declined my request as it was within the cancellation period, we found ourselves having to spend a night in Milos, purchase accommodation and lose GBP407 for the first untaken night in our booked hotel in Santorini. There was no physical way of getting off Milos for the rest of the day either direct or indirect and we were therefore stuck until the following day when we could take the same ferry to Santorini but 24 hours later. Apparently, this is not a delay according to the agent handling my request.What I thought would be a simple claim has proved anything but especially as I am only going to get £250 (if they paid out) out of £407 I have lost. It is now with their customer complaints department who I'm sure given the comments I have read below, will be obstructive. However, Allianz if you bother to read these comments, I will be pursuing this through to the FCA/Financial Ombudsman, plus escalating this to your CEO if I have to, and taking this up with NatWest who are clearly offering a sub-standard product as part of their upgraded bank account package.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more