A completely pointless organisation. Usually forced upon a consumer as part of a separate purchase, whose cost has been inflated to cover this outfit's lousy offering. In the first instance they will fault to deliver the service contracted, in this case roadside assistance. The techs are ineffective, IT illiterate [tricky when relying on diagnostic laptops], and will complete the required paperwork necessary for the next stage of the job, especially if an alternative to the time to do that is knocking off early. Then when the customer is further inconvenienced due to Allianz's negligence and files a complaint, they will selectively interpret said complaint to somehow construe completely different events, thus failing to acknowledge any error on their part.When you revert to correct them, you will be waiting months for a response. They get their money through third party contracts so absolutely no incentive to deliver the service as advertised, as their actual clients are not impacted by the dismal service. Absolutely useless.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more