Never ever raise a complaint as the customer service is so poorly. I have raised a claim to challenge their claim decision as country situation change-after I booked my travel and I was not able also to travel for sickness reasons. Received 10 days a go a complaint notification and no further respond. Called 4 times and left waiting every time more than 39 minutes with no respond with an answer machine all my advisors are still busy please hold . No respond back no update thickly is very strange fo ref such an FCA regulated company.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more