allianz-assistance.co.uk

Beware Allianz Scam or Lose £1000s Like Me

I bought travel insurance with Allianz through the Aer Lingus website for a trip I took in 2022 to the US. Because of this, I believed the insurance company to be totally trustworthy. Unfortunately during this trip I had a medical emergency and had to be taken to hospital in an ambulance. After paying out directly to the hospital to cover my medical bills I attempted to make a claim through Allianz to get my money back. After a month long endeavour of reaching out to this company via and phone and email, I managed to get all the forms and documents in order to complete the claim and get my money back. The people I was in communication with via email explained this would take a month or so. Eventually someone who I had not been dealing with got back to me to let me know the claim had been processed and I should see money in my account in the coming weeks. However, this money never materialised and I again reached out to them to explain the situation and request that my claim get relooked at. Again I was promised money would be in my account in the coming weeks and this never happened. I have sent numerous emails, dealt with multiple different people and been left hanging several times at this point. Some of the emails I send do not get responded to and others do but the responses are misinformed and often address me by someone else’s name. Since it is now 2024 and I am out literally 1000s of pounds (plus the £50 I originally paid for the insurance) I have come to the conclusion that this insurance company is a scam. I can now see with the copious amounts of reviews from other service users that this is in fact the case. All I have to say is shame on Aer Lingus for promoting this awful awful company.

Date of experience: May 31, 2023