Twenty two months for a travel claim to be processed. Customer service take an age to respond to emails. When claims department finally emailed me (after more than a year), they addressed me by the wrong name, asking for documents that did not exist. Slow to respond to Ombudsman judgement. When claims dept. finally processed the claim, they wrote with the incorrect sort code for bank a/c (their mistake, as they had previously paid compensation successfully). Money finally paid on 22 March, almost two years to the day since the planned holiday date. Avoid like the plague.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more