We decided to book a cruise with hays travel around the British isles they recommend Allianz insurance to us and in particular there gold cover because my partner only has one lung after having lung cancer many year ago.we took out the cover with allianz hoping never to make a claim unfortunately five days into our trip we both had covid and we’re very unwell.At this point the ship was docked in Greenock Scotland and then going onto the Orkney isles then France.We saw the medical staff on board and told them of our situation and said it was dangerous to carry on further because Kath having only one lung .We only saw the nurse no doctor was available to see us at the time therefore we decided to disembark the ship and make our way home.We contacted Allianz claims department and filled the necessary forms for the curtailment of our trip.Two months later they phoned us to say they were not paying out because we left the ship of our own accord.We told them it was dangerous to carry on because of kath only having one lung and in danger of being seriously I’ll we complained but it made no difference they were heartless and dismissive of our circumstances we advise anyone never use this company from reading all the bad reviews I have wrote a letter to the ombudsman over this company and the way they treat clients .
Claim your business profile now and gain access to all features and respond to customer reviews.
Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more