My Issue is with Allianz Assistance regarding Driveshaft corrosion. I had always taken out comprehensive level of cover for over approximately 9 years . On 03.11.2021 My car brokedown with loss of power and the car was jerking I took my car to local BMW dealership on 04.11.2021. The Dealership Contacted Allianz for approval For the work to be carried out under BMW Insured Warranty and my driveshaft claim was rejected failure due to corrosion. However, as I had full Comprehensive level of cover and the cover, included all insured components even the failure is due to normal degradation (wear & tear) and Covered all Components in my case driveshafts for the first 100,000 Mileage limit. I did not accept Allianz's decision I was given option to take my complaint to Financial Ombudsman which I did and after my complaint was investigated the complaint was not upheld due to the Corrosion I did not Accept Financial Ombudsman's final decision either and Their file was Closed. I had option to take my complaint to the court but due to cost involved to go through court proceedings I emailed Allianz on 18 July 2022 to Reopen and re -access My complaint and due to lack of communications, I had no response to my request but I continued to write letters to Managing Directors of AWP Assistance in London and Croydon and BMW Insured warrany, Croydon and further letter was also sent to Litigation Department of AWP Assistance, Croydon. I had no response to any of my letters . Later in June 2023 I found out the reason for not responding to my correspondences through BMW. The reason given was that Allianz will not change their mind and will not consider my driveshaft claim failure due to normal degradation (Wear & tear). Condition 6, 1st paragraph of their handbook 4102BMW 03/21. The main reason I did not accept Allianz's decision to decline my claim due to corrosion is that they have applied corrosion conditions on all three policyCover and the core conditions are not the same For fully comprehensive cover.The levels are set out under comprehensive policy cover.To my surprise the BMW Insured Warranty has changed their Terms & Conditions After Financial Ombudsman's Final report Was issued on 24.06.2022 and Financial Ombudsman's decision was based on their teams and conditions of policy hand book 4102BMW 01/21 .Now that AWP P& C SA has made policyWording and the terms & conditions More Clearer in line with my claim,as per handbook ref:4102BMW 01/23 page 19, 2nd paragraph. I kindly request Allianz to reconsider my legitimate claim on the basis of changes made to the policy wordings and terms and conditions for my ongoing warranty claim since November 2021 to my satisfaction. This ongoing issue has left me extremely dissatisfied with the level of service and quality provided. Being a long team customer of BMW I deserve to receive better treatment and swift resolution to my warranty claim. Allianz has other car Manufactur’s car warranties and each company has different terms and conditions. Allianz has rejected my claim without referring to BMW Insured Warranty terms & conditions. I would sincerely advise any one thinkingOf taking out any of Allianz's insurance Products is to be careful. This company is associated with AWP Assistances and policy terms & conditions are written byAWP P & C SA.In fact this warranty has worked out to be very expensive for me. I had to pay high premium of £422.00 annually to have Comprehensive level of cover and on top of this there is excess charges of £250.00 per each repair done and alsoBMW parts and repair labour cost is very expensive. I have now stopped give business to BMW. Allianz is BMW'S insurer and BMWHas not been very helpful in settling my claim.
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Allianz Assistance UK is based in Croydon, Surrey and currently has over 600 UK-based employees.
We offer a range of products that have been developed to suit our customers’ needs. These include motor warranty, vehicle breakdown cover, car hire excess insurance, and our Feefo gold trusted service travel insurance. We are the UK’s market leader in vehicle manufacturer extended warranty schemes.See more