I am very dissatisfied with my claim experience. My claim was rejected on the basis of “disinclination to travel, personal wishes, financial or business reasons,” which is completely inappropriate in this situation.
The cancellation of our travel was caused by a connecting flight being cancelled—something that was entirely outside of our control. This was not a personal choice or change of plans, but a direct result of circumstances beyond our influence.
It is extremely frustrating to have a legitimate claim declined under an incorrect interpretation of the policy. I expected fair consideration, but instead feel that my situation was not properly understood or assessed.
Additionally, the processing time and communication from the team have been very disappointing. The stated timeframe of 10 working days has not been met at any stage—it has already taken more than 3 weeks, and I am still waiting for a response regarding the final outcome.
Overall, a very disappointing experience.
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