We have an overseas parcel that arrived in Sydney on 27 March 2026. The delivery was scheduled for 8 April 2026, which is almost two weeks later. Prior to the delivery date, we contacted Allied Express to confirm the delivery address.
On the scheduled delivery day, the parcel was not delivered. When we contacted Allied Express for an update, the staff member informed us that there was an “address issue.” We asked why we were not contacted if there was a problem, as no delivery vehicle attended the address and we received no phone call, no email, and no message advising that the delivery was unsuccessful.
The staff member who answered the call spoke in an unacceptable tone and stated that they “do not normally call customers to check addresses” and that drivers “will not go around the area to find the address.” When we asked what address they had on file, she read out the correct address. She then explained that because the shipment had a business name but was being delivered to a residential area, they decided not to deliver it and did not contact us.
It is extremely concerning that Allied Express staff refused to carry out their basic obligations—delivering to the confirmed address and notifying the receiver if an issue arises. It is unacceptable for front‑line staff to casually state that they will not perform essential duties that customers rely on and pay for. Based on this experience, the company has demonstrated a lack of professionalism and reliability. Will we as consummer should give them more income?
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Allied Express offers a broad range of express transport solutions under the one roof … from metropolitan courier and taxi trucks, to intra and state road and air services, with storage and pick pack warehousing facilities, supported by leading edge technology, strong operational expertise and focused customer service.