My review refers to PSA, an affiliate of AoS which was until recently hosted under the same website with AoS. I have used PSA products over the past years, specifically their “reset” cleanser, the “silver” moisturiser and the “goals” serum. In terms of products I only had an issue with the “reset” cleanser, my face reacted very poorly to it and I stoped using it after 2-3 tries. I am satisfied with the other products I have been using so far.Two months ago I placed my order and expected the items (2) to arrive a few days later, as was always my experience with Allies of Skin/PSA. Long story short, I received one of the two items a month later, and the other one is nowhere to be found. I have contacted their support 4 times, and after explaining that I never received my order I receive an answer from them with a tracking link that doesn’t work. From then on they stop replying all together.I have never encountered such a horrible customer service before; if I hadn’t ordered from this company in the past, I would swear they are a scam. I am utterly disappointed because I did like their products. I am generally rather patient, I get that sometimes there are issues with transport, but at this point I feel I have been scammed 50€, which was the price of the product. I never received the package, I have asked repeatedly where my package is, I have requested a refund, to all of which I have received no answer whatsoever, they have just disappeared.
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We create time-saving nutrient reservoirs because we believe skincare should be effortless. We aspire to empower the modern multi-hyphenate. #alliesforlife
