If you buy the $997 program, check your account within 7 days, that they are not billing $97 without your knowledge.
I purchased the $997 program because it included managed CRM and with 1:1 support. I continued using the service specifically because the managed CRM, with 1:1 support, was part of what I believed was included in my purchase.
However, in February, I discovered I was being charged an additional $97 monthly CRM fee that I never authorized or was informed about it at the time of purchase. I immediately contacted the company and asked them to stop charging my card. Despite this request, they charged me again in March.
When I disputed the unauthorized charges with my credit card company, my access to the CRM was removed, and I was told my account had been deleted. Without CRM access, the core features of the $997 program and the promised 1:1 support became unusable, meaning I could no longer use what I paid for.
The company claimed the CRM was a separate paid product, but this was never clearly disclosed upfront. If I had known the CRM required an additional monthly fee, I would never have purchased the program.
As a result:
• I paid $997 for a program I cannot use
• I was charged additional monthly fees without authorization
• My CRM access was removed after disputing those charges
• Support could not explain how to access or continue the services without the CRM
The billing department charged my card without my knowledge, which is fraud itself. I requested a full refund but received no response.
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