The service has a user-friendly customer portal for managing refunds and email alerts. However, there are two main drawbacks. The biggest issue is the inability to customize the types of clients we can service, meaning we are billed for all incoming leads, even those we can't use, and we have to constantly monitor our online account to request refunds. The second issue is that we can't customize our territories on our own and must email any changes to our account manager, which can take several days or weeks.
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