I had a small leak in November from a newly installed water tank, and the technician came two days later to tighten a nut. This caused considerable water damage to my furniture, fittings, carpet, and some electrical items. Now in January, despite being told several times that someone would contact me, I have not received any updates. The furniture and carpet could have been cleaned, but now they smell and need replacing. Additionally, the heating has not been working since I returned from a trip, and I still have not had any response from the support team. As a 66-year-old veteran with serious health issues, this situation is very frustrating.
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