I have used All Star Health three times in the past and always had a positive experience - until today. I placed my order 9/5/18. It was sent to me via UPS Surepost 9/5/18. The UPS website said my order was to be delivered 9/11/18. When I went on the UPS website 9/10/18 I was alarmed because there was only an Origin scan on 9/5/18. I called Customer Service @ 800-875-0448 and spoke to a very nice agent who located my order & called UPS and then called me back. He was told by UPS that it was in transit and was assured the package would be delivered 9-11-18 despite the fact that all there was was an Origin Scan. The Customer Service Rep said if the package did not arrive on 9-11-18 to call back and All Star Health would make things right and I would either receive a credit or a replacement order would be sent out, whichever I preferred, to make things right. The order did not arrive on 9-11-18. I called All Star Health on 9-11-18 and this time I spoke to a different Rep, John. This one called UPS and was told by UPS that the package was indeed lost. John then told me that All Star Health's policy was to wait 7 business days from the last UPS scan to see if the order showed up - which will be 9-14-18 - even though UPS admitted that the shipment was lost. John said he couldn't do anything until 9-14-18. I asked John where on the All Star Health website was this policy. John said it was not on the website. How convenient. I asked to speak to a supervisor and was told none were available. Even though John did not step away to check to see if one was available. Again, how convenient. All Star Health has lost a repeat customer who has now been soured by this whole experience.
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